FAQs- Shipping related

1. Do you offer Canada-wide shipping?

Yes, we are now offering shipping across Canada! No matter where you are, from coast to coast, you can enjoy our curated products delivered straight to your door through our trusted shipping partners.

 

2. How much does shipping cost?

We offer a flat shipping rate of $7 on all orders. However, if your order total exceeds $100, shipping is absolutely free!

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3. What are the delivery options for Greater Moncton?

For our local customers in Greater Moncton, we offer a hand-delivery service with a personal touch! Delivery is just $5, or completely free if your order exceeds $30- a little thank you from us for supporting local!
Note: Hand delivery is available within a specific radius. If you're unsure if your area qualifies, don’t hesitate to reach out!

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4. Can I pick up my order in person?

Absolutely! If you’d prefer to pick up your order, just select the “Pickup” option at checkout, and we’ll have it ready for you. It's a quick and easy option for those on the go.

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5. Which carriers do you use for shipping?

We partner with Canada Post and UPS to ensure your order arrives safely and reliably, no matter where you are in Canada.

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​6. How many days does it take to deliver within the Greater Moncton region?

If you qualify for hand delivery, you’ll be able to select your preferred delivery date during  checkout. This way, you can choose a date that’s convenient for you.

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7. How many days does it take for shipping with carriers across Canada?

Shipping within Canada via Canada Post or UPS typically takes 2-6 business days, depending on your location. When you check out, we’ll provide estimated delivery dates so you know exactly when to expect your order!

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8. What should I do if I miss my delivery? 

We get it- sometimes you’re not home when your package arrives! If you miss a delivery, simply email us at gruham.home7@gmail.com with your order number, and we’ll assist you. If the package is returned to us, we’ll offer a partial refund (after shipping costs). We’ve got your back!

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9. Do you ship internationally?

At this time, we only ship within Canada. But keep an eye on our updates- you never know when we might expand our delivery options. Stay tuned for more!

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​10. What is the processing time? 

​Once you place an order, we typically take 1-2 days to process and pack it before shipping. Please keep this in mind when ordering. *Please Note: upgrading your shipping affects your shipping speeds only - not our processing time*

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11. What do I do if my shipment has been tampered with? 

If you receive a damaged or tampered package, please refuse the delivery and return the package to the delivery person. Then, contact us at gruham.home7@gmail.com with your order ID, and we’ll refund the amount. Your satisfaction is our priority!

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12. Can I book an order for delivery to more than one address? 

Currently, each order can only be shipped to a single address. If you need to send items to multiple addresses, you’ll have to place separate orders. We’re working on making this easier, though- watch this space!

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13. What happens if my order is not delivered?

If your order hasn’t reached you within 30 days of shipping, and tracking info doesn’t show any delivery attempts, we’ll offer a full refund. We want to make sure you get what you paid for, guaranteed.​

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14. Holiday shipping

We recommend checking out the Canada Post and UPS websites for updated holiday shipping info. Please note, we can’t guarantee that packages will arrive before Christmas, especially during peak seasons. Plan ahead for a stress-free holiday shopping experience!

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15. Incorrect addresses and Returned shipments

If an order has been placed with the wrong address, it is usually returned to us. If this happens, we will contact you and you have the option to re-ship the parcel at your own expense (to the original or any other address). If the box is not returned to us and has been successfully delivered to an incorrect address (and they have kept it) we can only try to the best of our ability to facilitate recovering the package. This is not always successful, and we make no guarantees, but we do try everything in our power to ensure a positive outcome.

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16. Weather events. 

While we can’t control weather delays, we will always do our best to help resolve any shipping issues caused by severe weather. Your satisfaction is important to us, and we’re committed to finding solutions when unexpected events arise.

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